Credit Card FAQs

What do I do if My university credit Card was Lost or Stolen?

Lost or stolen credit cards shall be documented immediately, and the following steps are to be followed:

  • The cardholder is to report the incident to his/her immediate supervisor, and the supervisor or cardholder is to immediately contact Chase’s 24-hour toll-free answer center at (800) 270-7760. Your card will be closed. Please ask that a replacement be sent out as soon as possible. *If you need a Rush replacement, there will be a $25 rush fee applied to your account.
  • The cardholder or supervisor also needs to contact the MCCP at 315-443-1957 or by email at JPMCSUCC@syr.edu to alert of the lost or stolen credit card and confirm that notification to Chase has been completed.

 

What is a Fraud Charge and what do I do if I find a fraudulent charge?

  • Fraud is when a third party attempts a transaction not authorized by the cardholder. Those unauthorized attempts are typically made with a lost, stolen, or counterfeit card or with stolen account information.

 

  • When a Fraudulent Charge is found it shall be documented immediately but no more than within 45 days of the transaction post date, and the following steps are to be followed:
    • The cardholder is to report the incident to his/her immediate supervisor, and the supervisor or cardholder is to immediately contact Chase’s 24-hour toll-free answer center at (800) 270-7760. Your card will be closed by JPMC please ask them to Rush a replacement card to our attention. There will be no fee for a Rush replacement related to fraud.
    • The cardholder or supervisor also needs to send a completed copy of the dispute/fraud form found here https://bfas.syr.edu/comptroller/purchasing/credit-card/credit-card-forms/ by email to the University JPMC team by email jpmcsucc@syr.edu alert of the fraud charges and confirm that notification to Chase has been completed.

 

What is a Dispute? And what do I do if I need to dispute a charge from my transactions?

  • A Dispute occurs when the cardholder challenges the validity of a transaction that appears familiar or unfamiliar in detail.
  • shall be documented immediately but no more than within 45 days of the transaction post date, and the following steps are to be followed:
    • The cardholder or supervisor also needs to send a completed copy of the dispute/fraud form found here https://bfas.syr.edu/comptroller/purchasing/credit-card/credit-card-forms/ by email to the University JPMC team by email jpmcsucc@syr.edu alert of the dispute. Any and all communications with the vendor should be included and documented including times, dates, and the parties involved in any verbal communications with the vendor.
    • *It is important to note that filing a dispute does not mean that any credits applied to the account will remain nor that the dispute will be resolved in the university’s favor.

 

What do I do if a transaction is rejected or declined?

If you experience a rejected or declined transaction:

  • Ensure that the transaction falls within your card’s credit limits and that you have the authority to make the transaction in accordance with the University’s credit card policy.
  • Contact Chase’s 24-hour toll-free answer center at (800) 270-7760. They will be able to review the transaction and advise as to a cause for the decline and possibly assist with processing the transaction.

 

What do I do if there are not enough funds on my card to process a transaction or if I need an increase to process a transaction?

Send an email request for the request to the budget manager for your department, cc the University JPMC team at jpmcsucc@syr.edu. Include the name of the cardholder that the increase is for, the amount of the increase, the reason for the increase, the date range that the increase needs to be active for. After the approval from your budget manager is received, we will send an email response confirming that the limit has been raised

What do I do if there is a charge I don’t recognize in my transactions?
Follow the above dispute procedure.

What do I do if I am missing a copy of a receipt?
If the transaction is greater than $25.00 The cardholder or supervisor also needs to send a completed copy of the dispute/fraud form found here https://bfas.syr.edu/comptroller/purchasing/credit-card/credit-card-forms/ to the University JPMC team by email jpmcsucc@syr.edu to request a copy of the missing item. Please be aware that the vendor is not required to provide us with copies, and it is the cardholders responsibility to obtain/retain these documents that the time of the transaction.

 

What if I am planning to Travel for university business and need to use my card?
If you are planning to travel for university business, please do one or both of the following:

  • The cardholder is to report the dates of travel and the destinations for the travel to Chase’s 24-hour toll-free answer center at (800) 270-7760. To allow for a note to be placed on your card to help avoid a suspension of your card privilege due to suspected fraud.
  • The cardholder or supervisor needs to contact the MCCP at 315-443-1957 or by email at JPMCSUCC@syr.edu to alert of the Travel. Include in the communication, the name of the cardholder, the last four digits of the cardholders account number, the location(s) of travel, and the date(s) of travel so we may place a note on the account.

I need to apply for a card, or we have a new employee that will need a card what do I do?

Please complete the form located here https://bfas.syr.edu/comptroller/purchasing/credit-card/credit-card-forms/ labeled acceptance statement.

 

I’m leaving the university and I need to close my card. Or I have/had an employee leaving the university. What do I do? Who do I notify?
The cardholder or supervisor should contact the JPMC team by email at jpmcsucc@syr.edu with the name of the cardholder, last four digits of the card number, and the anticipated close date for the card.

I’m going to be out on leave, and I need my card privileges temporarily suspended? Or We have an employee whose card we need suspended?
The cardholder or supervisor should contact the JPMC team by email at jpmcsucc@syr.edu with the name of the cardholder, last four digits of the card number and anticipated leave dates to and from.

I’m changing/moving departments what do I do?

  1. Find out if your new role requires you do have a university credit card.
    1. If it does not require a university credit card, please immediately submit a request to close your card.
    2. If your new role does require the use of a university credit card, please follow the next steps:
      1. Complete the form found here https://bfas.syr.edu/comptroller/purchasing/credit-card/credit-card-forms/ labeled moves/transfers.
      2. Get all necessary signatures up to and including division head/chancellor

 

I need to make a change to my University Credit Card information what do I do? (Name changes, Address/Phone/Email changes, Account String changes or Hierarchy Changes)
Complete the form found here https://bfas.syr.edu/comptroller/purchasing/credit-card/credit-card-forms/ labeled Account Changes and then have the supervisor or Budget Manager submit the form to the JPMC team by email at jpmcsucc@syr.edu.

 

We need to add someone to review/approve transactions. What do we do?
Complete the form found here https://bfas.syr.edu/comptroller/purchasing/credit-card/credit-card-forms/ labeled Transaction Reviewer/Approver form and then have the supervisor or Budget Manager submit the form to the JPMC team by email at jpmcsucc@syr.edu.

 

There is tax on my receipt what do I do?

Make sure you are carrying the correct tax-exempt form for the state that you are in when using your University Credit card for transactions.  If you discover tax has been charged after the fact, please do the following:

  • Contact the merchant and see if they will issue a credit for the tax.
  • Follow the dispute procedure above
  • Issue a personal reimbursement to the University by sending a payment for the amount to the CashOps office and receive a receipt for the amount that you will include with your reconciliation documents.

How do I reconcile the transactions online for my account?
The instructions for online reconciliation can be found here: https://bfas.syr.edu/comptroller/purchasing/credit-card/online-monthly-reconciliation-procedures/.

How do I generate the monthly reconciliation report?

The instructions for generating the Monthly reconciliation report can be found here: https://bfas.syr.edu/comptroller/purchasing/credit-card/generating-the-monthly-reconciliation-report/.

 

How do I Print the Month JPMC Credit Card Statement?

The instructions for printing the Monthly JPMC Credit Card statement can be found here: https://bfas.syr.edu/comptroller/purchasing/credit-card/printing-monthly-jpmc-credit-card-statement.

What can I buy with my University Credit card…

Travel Related Expenses: Such as but not limited to Hotels, Airfare, ground transportation, meals while traveling away from campus(in accordance with the University Policy on Alcohol, Other Drug, and Tobacco)

Books (one or two copies) and membership fees: Purchase by using a Syracuse University Credit Card (preferred method if order is less than $1,000) or submit to Disbursements Processing a Purchase Requisition with completed order form attached. (There is no dollar limit on purchase requisition orders.) Direct questions to: Purchasing, ext. 2281 or Disbursements Processing, x2484.

Subscriptions (non-software)/Conference Registrations/Newspapers/Reprints/Pamphlets: Purchase by using a Syracuse University Credit Card (preferred method if order is less than $1,000) or submit to Disbursements Processing a Purchase Requisition with completed order form attached. (There is no dollar limit on purchase requisition orders.) Direct questions to: Purchasing, ext. 2281 or Disbursements Processing, ext. 2484. Departments requesting these items must complete the supplier’s order form, attach it to a completed purchase requisition form, and send both to Disbursements Processing, 108 Skytop Office Building. Orders of this type are not processed by the Purchasing Department.

Flowers: Flowers, not to exceed $75, may be ordered directly from the florist of your choice by using a University Credit Card or purchase requisition. Syracuse University receives a discount from Westcott Florist on orders. When calling in your order and using a purchase requisition, give the florist your requisition number. Forward the original requisition to Pre-Audit.

goods: supplies, retail items, and small dollar purchases